UpdateUserContactInfo API¶

Updates the email address and mobile number of the specified infoRouter user in a single call.

Endpoint¶

/srv.asmx/UpdateUserContactInfo

Methods¶

• GET /srv.asmx/UpdateUserContactInfo?authenticationTicket=...&userName=...&emailAddress=...&mobileNumber=...
• POST /srv.asmx/UpdateUserContactInfo (form data)
• SOAP Action: http://tempuri.org/UpdateUserContactInfo

Parameters¶

Response¶

Success Response¶

<response success="true" error="" />

Error Response¶

<response success="false" error="[ErrorCode] Error message" />

Required Permissions¶

System administrator or the user themselves. A user can update their own contact info; a system administrator can update any user's contact info.

Example¶

GET Request¶

GET /srv.asmx/UpdateUserContactInfo
  ?authenticationTicket=3f2504e0-4f89-11d3-9a0c-0305e82c3301
  &userName=jdoe
  &emailAddress=john.doe%40example.com
  &mobileNumber=%2B15551234567
HTTP/1.1

POST Request¶

POST /srv.asmx/UpdateUserContactInfo HTTP/1.1
Content-Type: application/x-www-form-urlencoded

authenticationTicket=3f2504e0-4f89-11d3-9a0c-0305e82c3301
&userName=jdoe
&emailAddress=john.doe@example.com
&mobileNumber=+15551234567

SOAP Request¶

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"
               xmlns:tns="http://tempuri.org/">
  <soap:Body>
    <tns:UpdateUserContactInfo>
      <tns:authenticationTicket>3f2504e0-4f89-11d3-9a0c-0305e82c3301</tns:authenticationTicket>
      <tns:userName>jdoe</tns:userName>
      <tns:emailAddress>john.doe@example.com</tns:emailAddress>
      <tns:mobileNumber>+15551234567</tns:mobileNumber>
    </tns:UpdateUserContactInfo>
  </soap:Body>
</soap:Envelope>

Notes¶

• To update only email without changing the mobile number, use UpdateUserEmail instead.
• The email address is used for notifications, workflow alerts, and password reset emails.
• The mobile number is stored as a plain string; no format validation is enforced server-side.
• Passing an empty string "" for emailAddress or mobileNumber clears that field. To keep a field unchanged, pass its current value — retrieve it first with GetUser (attributes Email and MobileNumber on the <User> element).
• Via SOAP, passing null for emailAddress or mobileNumber preserves the existing value without clearing it. This null-preservation is not available through the HTTP GET/POST endpoints.

Related APIs¶

• GetUser - Get the current email, mobile number, and other user properties
• UpdateUserEmail - Update email address only
• UpdateUserProfile - Update the user's name, username, and authentication source
• UpdateUserPreferences - Update notification and display preferences

Error Codes¶